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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Stickied Incidents

Thursday 14th, March 2024

SA: Johannesburg Backbone link between our Madrid and Johannesburg data centers down

At this moment, we are experiencing problems with: Backbone link between our Madrid and Johannesburg data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • According to WACS NOC, cable ship Sovereign is mobilized for repair operations. Repair is estimated tentatively between 18 – 28 Apr.

  • Repair ship has arrived as of April 8th and works have begun on to repair the SAT-3 cable (one of four major cables.) Two of the remaining cables (ACE and WACS) are expected to be restored on April 17th and April 28th, respectively. The fourth cable (MainOne) is projected to be the final cable to be repaired by May 9th.

  • Check out this article for more details. https://www.theguardian.com/technology/2024/mar/14/much-of-west-and-central-africa-without-internet-after-undersea-cable-failures

  • Our link is down related to a subsea cable fault. No ETR as of yet.

    • Past Incidents

    Wednesday 25th, August 2021

    No incidents reported

    Tuesday 24th, August 2021

    US: Santa Clara Backbone link between our Santa Clara and Seattle datacenters down

    At this moment we are experiencing problems with: Backbone link between our Santa Clara and Seattle datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We have contacted our vendor to investigate this incident.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Santa Clara and Seattle datacenters, users surrounding these datacenters may experience an increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor has informed us that a device reset has resolved this incident.

  • Our vendor has informed us that they are still investigating the cause of this incident.

  • The link is back online but we have not yet received an update from our vendor. We will be watching this link until we get handsoff from our vendor.

    • Monday 23rd, August 2021

    No incidents reported

    Sunday 22nd, August 2021

    No incidents reported

    Saturday 21st, August 2021

    NL: Amsterdam Backbone link between our Amsterdam and Montréal datacenters down

    At this moment we are experiencing problems with: Backbone link between our Amsterdam and Montréal datacenters.

    The cause of the incident is currently: Known, a train derailment has caused a fiber break.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Amsterdam and Montréal datacenters we curently have reduced redundancy and possibly a slightly increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The fiber has been restored. Although we have not yet received a final hands-off notification, we are hereby closing this incident.

  • The splicing teams are currently awaiting permission from Canadian National Railway to start work on resolving this incident. At the moment CN Railway is prioritizing freight train traffic which passes too close to the handhole to start work safely. At the moment there we have no ETR.

  • A technician is on-site to work on an alternative solution to restore services by installing a 1km cable to restore services, no ETR.

    • Friday 20th, August 2021

    No incidents reported

    Thursday 19th, August 2021

    No incidents reported

    Wednesday 18th, August 2021

    Website i3D.net i3d.net and Smartdc.net website issues

    At this moment we are experiencing problems with: the i3D.net and Smartdc.net websites.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently investigating this issue.

    Estimated time of repair: Unknown.

    Impact: https://www.i3d.net/ and https://www.smartdc.net websites are currently unavailable.

    Support: Please contact support@i3d.net regarding any support issues.

  • This issue has been resolved and the websites are operating normally.