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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Stickied Incidents

Thursday 14th, March 2024

SA: Johannesburg Backbone link between our Madrid and Johannesburg data centers down

At this moment, we are experiencing problems with: Backbone link between our Madrid and Johannesburg data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Repair ship has arrived as of April 8th and works have begun on to repair the SAT-3 cable (one of four major cables.) Two of the remaining cables (ACE and WACS) are expected to be restored on April 17th and April 28th, respectively. The fourth cable (MainOne) is projected to be the final cable to be repaired by May 9th.

  • Check out this article for more details. https://www.theguardian.com/technology/2024/mar/14/much-of-west-and-central-africa-without-internet-after-undersea-cable-failures

  • Our link is down related to a subsea cable fault. No ETR as of yet.

    • Maintenance
    [Power Maintenance] Heerlen - UPS maintenance – April 3, 2024

    Dear client,

    We would like to notify you of upcoming power maintenance activities that will affect services in our Heerlen datacenter. The power maintenance has been scheduled for April 3 through April 4, 2024.

    Location: Heerlen, The Netherlands

    Schedule: Start time: April 3, 2024, 6:00 UTC End time: April 4, 2024, 18:00 UTC (12 hours each day) Planned downtime: no downtime expected (see below for details)

    Reason for this maintenance: We will be performing maintenance to replace our UPS units as well as replace all batteries.

    Expected impact: Impact should be expected in the form of reduced redundancy during this power maintenance. We will place the UPS in bypass mode and turn off the device to ensure a safe environment to perform these maintenance activities. Our generator will provide manual redundancies while being connected to the power grid.

    Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/

    [Emergency Network Maintenance] Ashburn – Line card Reload – April 04, 2024

    We would like to notify you of upcoming network maintenance activities that will affect services in our Ashburn datacenter. The network emergency maintenance is scheduled for April 04, 2024.

    Location: Ashburn, VA, United States

    Schedule: Start time: April 04, 2024, 08:00 UTC End time: April 04, 2024, 10:00 UTC Planned downtime: No impact expected

    Reason for this maintenance: The line card of one of the routers in Ashburn is reporting a hardware issue, to resolve the issue we will need to perform a reload of the line card.

    Expected downtime/impact: No downtime is expected but there will be a temporary loss of redundancy during this reload.The primary connection will flap while traffic is gracefully failing over to the secondary router, while backup connection will remain operational but have reduced redundancy during the reload of the line card.

    [Network Maintenance] Rotterdam – Router Upgrade – April 16, 2024

    We would like to notify you of upcoming network maintenance activities that will affect services in our Rotterdam datacenter. The network maintenance has been scheduled for April 16, 2024.

    Location:

    Rooterdam, The Netherlands

    Schedule:

    Start Time: April 16, 2024, 02:00 UTC

    End Time: April 16, 2024, 06:00 UTC

    Planned downtime:

    No impact/impact expected

    Reason for this maintenance:

    Expected impact:

    No impact expected but there will be reduced redundancy during the maintenance window; routers will be upgraded one at time to ensure minimum impact.

    [Emergency Network Maintenance] Sao Paolo, Ashburn, and Tokyo - VC Reboot – April 16, 2024

    We would like to inform you of an upcoming Type of maintenance being performed in our Sao Paolo, Ashburn, and Tokyo datacenter. This maintenance is scheduled for April 16 through April 17th, 2024.

    Location:

    Sao Paolo, Brazil
    Ashburn, Virginia – USA Tokyo, Japan

    Schedule:

    Start Time: April 16, 2024, 9:00 AM UTC

    End Time: April 17, 2024, 2:00 AM UTC

    Planned downtime:

    Impact expected

    Reason for this maintenance:

    <We need to reboot the VC (Virtual Chassis) to repair an uptime bug on our Brocade switches.>

    Expected downtime/impact:

    During this maintenance, all servers will experience full connectivity loss for two 20-minute periods. There is no redundancy during this time.

    Past Incidents

    Monday 20th, March 2023

    SA: Johannesburg Backbone link between our Madrid and Johannesburg datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Johannesburg datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Johannesburg datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • US: Santa Clara Backbone link between our Chicago and Santa Clara datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Santa Clara datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Santa Clara datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved

    • Sunday 19th, March 2023

    RO: Bucharest Backbone link between our Milan and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. The fiber cut has been repaired and field crew is hands off at this time.

  • Field service team confirmed this incident is caused by a fiber cut. Repairs are in progress and communicated ETR is 15:30 UTC.

    • Saturday 18th, March 2023

    No incidents reported

    Friday 17th, March 2023

    No incidents reported

    Thursday 16th, March 2023

    No incidents reported

    Wednesday 15th, March 2023

    No incidents reported

    Tuesday 14th, March 2023

    PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters.

    The cause of the incident is currently: Our vendor is performing a maintenance.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored.

    • Monday 13th, March 2023

    US: Atlanta Backbone link between our Ashburn and Atlanta datacenters is down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • CA: Toronto Backbone link between our Chicago and Toronto datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Toronto datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Toronto datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Our vendor reports they have a Failed Amplifier. They have located a spare and are awaiting field technicians to retrieve the spare.

    • UA: Kyiv Backbone link between our Kiev and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Kiev and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kiev and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • this incident is resolved.

    • US: Ashburn Backbone link between our Atlanta and Ashburn datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. Flap was caused by repairs on another link by vendor.

  • During the time period reported, vendor observed a 'line-side' disturbance between Ashburn VA and McLean VA. At this time vendor observe the span issues have been cleared. Their teams will continue to monitor this segment for any future disruptions and will address them should there be a re-occurrence.