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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Power Maintenance] Generator Maintenance - Rotterdam – March 3, 2026

Dear Client,

We would like to notify you of upcoming generator maintenance activities that will affect services in our Rotterdam datacenter. The generator maintenance has been scheduled for March 3, 2026.

Location:

Rotterdam, The Netherlands

Schedule:

Start time: March 3, 2026, 07:30 UTC

End time: March 3, 2026, 10:30 UTC

Planned impact: Impact expected (see below for details)

Reason for this maintenance:

To ensure the proper functioning of our power infrastructure of our Rotterdam facility in the event of a power outage, our generators will undergo testing. We will be simulating a real power outage by switching off power to our phase monitoring systems.

Expected impact:

The lighting will briefly blink and there will be a short interruption on B-feed during the switchover to the emergency power. If everything is working correctly we will switch back when possible without extra interruption.

Reduced redundancy: As the generator control systems are switched to maintenance mode during the test run, auxiliary power redundancy is reduced during the maintenance window.

[Infrastructure Maintenance] Cooling Maintenance - Heerlen – March 23, 2026

We would like to notify you of upcoming cooling maintenance activities that will affect services in our Heerlen datacenter. The cooling maintenance has been scheduled for March 23, 2026.

Location:

Heerlen, The Netherlands

Schedule:

Start time: March 23, 2026, 07:00 UTC

End time: March 23, 2026, 16:00 UTC

Planned impact: Reduced redundancy (see below for details)

Reason for Maintenance:

We will perform preventive maintenance on the cooling systems to ensure continued reliability and safe operation.

Expected Impact: During the maintenance the cooling units will be maintained one by one. Cooling will remain available, but redundancy will be temporarily reduced while the work is carried out.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Friday 14th, February 2020

No incidents reported

Thursday 13th, February 2020

No incidents reported

Wednesday 12th, February 2020

No incidents reported

Tuesday 11th, February 2020

Web07 issues

At this moment we are experiencing problems with: Webhosting on our Web07 server.

The cause of the incident is currently: unknown

We have taken the following actions to resolve the incident: Under investigation.

Estimated time of repair: Unknown

Impact: Customers are currently unable to reach their webhosting located on the web07 server

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

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  • After a reboot of the physical host web07 is reachable again.

    • Monday 10th, February 2020

    No incidents reported

    Sunday 9th, February 2020

    No incidents reported

    Saturday 8th, February 2020

    NL: Rotterdam i3D.net - Network-related issues (i3D.net Website, Suite 2, 6 and 20)

    Maintenance complete.

  • Problems surrounding the i3D.net website and network-related issues in Suite 2, 6 and 20 have been resolved.

  • -=-=-=-=-=-=

    Through this way we want to notify you of upcoming emergency maintenance on the 11th of February in our Smartdc Rotterdam datacenter.

    Location: Rotterdam, Netherlands

    Date and time: 11th of February, between 04:00 and 05:30 UTC (05:00 - 06:30 local time)

    Expected downtime: 0 minutes / No impact is expected during this emergency maintenance, but if we do encounter trouble we will revert to the current situation and schedule a different emergency maintenance window at a later date.

    Reason for maintenance: We will be performing emergency maintenance to reactivate the redundancy of the aggregation switching infrastructure for Suite 20. We have found the likely culprit of the incidents that occurred on Saturday.

    Support: Our support department will be avaiable during the maintenance. More details about how you can contact our support can be found here: https://www.i3d.net/contact

  • 17.00 UTC: Earlier this morning one of the nodes in our Suite 20 aggregation fabric crashed, reducing our capacity in that suite to a N state (it is normally N+1). We tried to recover it a few times using different methods, which did not work and caused unexpected service impact. This led us to believe it could be a hardware issue, and we attempted to replace the misbehaving node with a spare: unfortunately this did not help. Right now we are running with N capacity, and JTAC is investigating the root cause in more detail on the basis of a Priority 1 case.