Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.
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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.
We are also available 24/7 by phone on the following phone numbers:
+31 (0)10 890 00 70
1-800-482-6910
Dear Client,
We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The maintenance will take place on multiple dates between September 7 and October 7, 2026, as outlined below.
Location: Rotterdam, The Netherlands
Schedule:
Date
Maintenance window
September 7, 2026
05:00–14:00 UTC
September 9, 2026
05:00–14:00 UTC
September 11, 2026
05:00–14:00 UTC
September 14, 2026
05:00–14:00 UTC
September 16, 2026
05:00–14:00 UTC
September 18, 2026
05:00–14:00 UTC
September 23, 2026
05:00–14:00 UTC
September 25, 2026
05:00–14:00 UTC
September 28, 2026
05:00–14:00 UTC
September 30, 2026
05:00–14:00 UTC
October 2, 2026
05:00–14:00 UTC
October 5, 2026
05:00–14:00 UTC
October 7, 2026
05:00–14:00 UTC
Planned impact: Reduced redundancy (see below for details)
Reason for this maintenance: We will be performing maintenance on our Stulz cooling units to support continued reliability and stability.
Expected impact: Reduced cooling redundancy: No impact is expected to services, but cooling redundancy will be reduced while the cooling units are being serviced. Minor temperature fluctuations may occur during the maintenance activities.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/
Dear Client,
We would like to notify you of upcoming network maintenance activities that will affect services in our Stockholm datacenter. The network maintenance has been scheduled for September 8, 2026.
Location: Stockholm, Sweden
Schedule: Start time: September 8, 2026, 03:00 UTC End time: September 8, 2026, 07:00 UTC Planned impact: Reduced redundancy (see below for details)
Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.
Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
We would like to inform you of an upcoming network maintenance being performed in our Rotterdam datacenter. This maintenance is scheduled for October 8, 2026.
Location: Rotterdam, The Netherlands
Schedule: Start Time: October 8, 2026, 03:00 UTC End Time: October 8, 2026, 07:00 UTC Planned impact: Reduced redundancy (see below for details)
Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.
Expected downtime/impact: Reduced redundancy: No impact is expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/
We would like to inform you of an upcoming network maintenance being performed in our Singapore datacenter. This maintenance is scheduled for September 22, 2026.
Location: Singapore, Singapore
Schedule: Start Time: September 22, 2026 19:00 UTC End Time: September 22, 2026 21:30 UTC Planned impact: Reduced redundancy (see below for details)
Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.
Expected downtime/impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
We would like to inform you of an upcoming network maintenance being performed in our Singapore datacenter. This maintenance is scheduled for September 24, 2026.
Location: Singapore, Singapore
Schedule:
Start Time: September 24, 2026, 19:00 UTC End Time: September 24, 2026, 21:30 UTC Planned impact: Reduced redundancy (see below for details)
Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.
Expected downtime/impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
Dear Client,
We would like to notify you of upcoming network maintenance activities that will affect services in datacenters across multiple locations in Asia. The network maintenance has been scheduled for September 28, 2026.
Locations: Fujairah, United Arab Emirates Hong Kong Shangai, China Singapore Tokyo, Japan
Schedule: Start time: September 28, 2026, 22:00 UTC End time: September 29, 2026, 02:00 UTC Planned impact: No impact (see below for details)
Reason for this maintenance: We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.
Expected impact: No Impact: We will do one router at a time and no impact is expected for dual or single homed customers. If any issues arise during deployment, there might be slight degradation for a few seconds.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
Dear Customer, We would like to inform you that we have scheduled maintenance activities.
Location: Los Angeles, United States
Schedule: Date: September 30, 2026 Start time: 08:00 UTC End time: 12:00 UTC Impact: Reduced redundancy
Reason for this maintenance: We will be performing firmware upgrades on our aggregation switches to improve quality and ensure long-term reliability.
Expected impact: No impact expected, but there will be reduced redundancy during the maintenance window; aggregation switches will be upgraded one at a time to ensure minimum impact.
Contact: Our Live Operations team will be available for questions during the maintenance. More details about how you can contact our Live Operations team can be found here: https://i3d.net/support/
Dear Customer, We would like to inform you that we have scheduled maintenance activities.
Location: Los Angeles, United States
Schedule: Date: October 01, 2026 Start time: 08:00 UTC End time: 12:00 UTC Impact: Reduced redundancy
Reason for this maintenance: We will be performing firmware upgrades on our aggregation switches to improve quality and ensure long-term reliability.
Expected impact: No impact expected, but there will be reduced redundancy during the maintenance window; aggregation switches will be upgraded one at a time to ensure minimum impact.
Contact: Our Live Operations team will be available for questions during the maintenance. More details about how you can contact our Live Operations team can be found here: https://i3d.net/support/
Dear Customer, We would like to inform you that we have scheduled maintenance activities.
Location: Los Angeles, United States
Schedule: Date: October 05, 2026 Start time: 08:00 UTC End time: 12:00 UTC Impact: Reduced redundancy
Reason for this maintenance: We will be performing firmware upgrades on our aggregation switches to improve quality and ensure long-term reliability.
Expected impact: No impact expected, but there will be reduced redundancy during the maintenance window; aggregation switches will be upgraded one at a time to ensure minimum impact.
Contact: Our Live Operations team will be available for questions during the maintenance. More details about how you can contact our Live Operations team can be found here: https://i3d.net/support/
We would like to inform you of an upcoming maintenance being performed globally. This maintenance is scheduled for October 5th, 2026
Location: Global
Schedule: Start Time: October 5th, 2026, 08:00 UTC End Time: October 7th, 2026, 14:00 UTC Planned impact: Reduced Redundancy (See below for details)
Reason for this maintenance: As we will be deprecating CDNv1 soon, we will be performing migrations from CDNv1 to CDNv2 for customers using ODP. This will improve quality and ensure long-term reliability.
Expected downtime/impact: To minimize any impact or issues we will be migrating one customer at a time, this will be a seamless transition with a small chance of brief cache cold-start. There will be a backup of the current configuration to roll back to if any issues arise.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/
We would like to inform you of an upcoming power maintenance being performed in our Rotterdam datacenter. This maintenance is scheduled for October 6, 2026.
Location: Rotterdam, The Netherlands
Schedule: Start Time: October 6, 2026, 06:00 UTC End Time: October 6, 2026, 08:00 UTC Planned impact: No impact (see below for details)
Reason for this maintenance: To ensure the proper functioning of our power infrastructure, we will perform an off-load generator test to ensure ongoing reliability and compliance.
Expected downtime/impact: No Impact: The generator tests will be done off-load, services will remain fully supported by both the grid and generators. Some noise from the generators can be heard when present in the datacenter
Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at https://status.i3d.net/
We would like to inform you of an upcoming network maintenance being performed in our Stockholm datacenter. This maintenance is scheduled for October 7, 2026.
Location: Stockholm, Sweden
Schedule: Start Time: October 7, 2026, 03:00 UTC End Time: October 7, 2026, 07:00 UTC Planned impact: reduced redundancy (see below for details)
Reason for this maintenance: We will be performing firmware upgrades on our aggregation switches to improve quality and ensure long-term reliability.
Expected impact: Reduced redundancy: No impact expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/
We would like to inform you of an upcoming network maintenance being performed in our São Paulo datacenter. This maintenance is scheduled for October 8, 2026.
Location: São Paulo, Brazil
Schedule: Start Time: October 8, 2026, 08:00 UTC End Time: October 8, 2026, 12:00 UTC Planned impact: Reduced redundancy (see below for details)
Reason for this maintenance: We will be performing firmware upgrades on our aggregation switch(es) to improve quality and ensure long-term reliability.
Expected downtime/impact: Reduced redundancy: No impact is expected, but there will be reduced redundancy during the maintenance window; aggregate switches will be upgraded one at a time to ensure minimum impact.
Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ You can find maintenance updates and the current situation at https://status.i3d.net/