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Maintenance
[Announcement] Smartdc Rotterdam – Floor Coating – September 25th, 2023

We would like to inform you of an upcoming Type of maintenance being performed in our Location datacenter. This maintenance is scheduled for Monday, September 25th, 2023.

Location:

Rotterdam, the Netherlands

Schedule:

Start Time: September 25th, 2023

End Time: September 29th, 2023

Planned downtime:

Impact (see below for details)

Reason for this maintenance:

To ensure the longevity of our floors, we need to occasionally treat them with coating.

Expected downtime/impact:

Reduced shipping capabilities. During the entire week, customers are unable to use the freight elevator in the back, and they cannot deliver or send out big pallets or heavy stuff to and from the datacenter.

Past Incidents

Sunday 26th, February 2023

No incidents reported

Saturday 25th, February 2023

PL: Warsaw Backbone link between our Warsaw and Moscow datacenters down

At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow datacenters.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Warsaw and Moscow datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Restoration work has been completed and Backbone Link has been restored.

  • Several modules of the equipment have failed. Engineers check the possibility of emergency replacement of faulty equipment.

    • Friday 24th, February 2023

    JP: Tokyo Backbone link between our Tokyo and Shanghai datacenters down

    At this moment we are experiencing problems with: Backbone link between our Tokyo and Shanghai datacenters.

    The cause of the incident is currently: Unknown.

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Tokyo and Shanghai datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor reports that they detected no alarms on the backbone and the current performance is normal. Confirmed Traffic is back as well.

    • Thursday 23rd, February 2023

    vCloud Rotterdam vCloud VM console unavailable

    At this moment, we are experiencing problems with: vCloud VM console.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our engineers are currently investigating the issue in order to resolve this incident.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our vCloud environment customers are unable to access the VM console.

    Support: Should you need console access please contact us so we can help you out via a work around! Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • vCloud VM console access has been restored

  • After further troubleshooting together with VMware, the solution was found in a combination between VMware and another different component. This solution has been succesfully tested in our lab environment. Preparations are in progress to roll out the solution to the production environment, including a rollback plan.

    Once a date has been chosen for this maintenance we will send out a maintenance announcement.

  • Our engineers have identified the issue and will begin with emergency maintenance efforts shortly. Degradation is still expected during this time.

  • Degradation is still expected. Our engineers are currently testing a possible fix.

  • Service only partially degraded, no direct critical impact though engineers are still working on the issue.

  • Our engineers are still troubleshooting the issue.

    • Wednesday 22nd, February 2023

    No incidents reported

    Tuesday 21st, February 2023

    US: Ashburn Backbone link between our Ashburn and Saint Denis datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Saint Denis datacenters down

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Ashburn and Saint Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable. Our vendor is hands-off.

  • Our link has been restored. We are still waiting to receive a hands-off from our vendor.

    • Monday 20th, February 2023

    No incidents reported