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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

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Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Router Maintenance - Rotterdam – September 17, 2025

Dear Client,

(An email or ticket has been sent to you if your services will be affected by this maintenance.)

We would like to notify you of upcoming network maintenance activities that will affect services in our Rotterdam datacenter. The network maintenance has been scheduled for September 17, 2025.

Location:
Rotterdam, The Netherlands

Schedule:
Start time: September 17, 2025, 01:00 UTC
End time: September 17, 2025, 03:00 UTC
Planned impact: Impact expected (see below for details)

Reason for this maintenance:
We will be performing firmware upgrades on our router(s) to improve quality and ensure long-term reliability.

Expected impact:
Impact expected, full downtime from start until the end of the maintenance window (An email or ticket has been sent to you if your services will be affected by this maintenance.)

Support:
Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/
You can find maintenance updates and the current situation at https://status.i3d.net/

Past Incidents

Friday 24th, February 2023

JP: Tokyo Backbone link between our Tokyo and Shanghai datacenters down

At this moment we are experiencing problems with: Backbone link between our Tokyo and Shanghai datacenters.

The cause of the incident is currently: Unknown.

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: No ETR available at this time.

Impact: Due to the current incident on our backbone link between our Tokyo and Shanghai datacenters, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor reports that they detected no alarms on the backbone and the current performance is normal. Confirmed Traffic is back as well.

    • Thursday 23rd, February 2023

    vCloud VM console unavailable

    At this moment, we are experiencing problems with: vCloud VM console.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our engineers are currently investigating the issue in order to resolve this incident.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our vCloud environment customers are unable to access the VM console.

    Support: Should you need console access please contact us so we can help you out via a work around! Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • vCloud VM console access has been restored

  • After further troubleshooting together with VMware, the solution was found in a combination between VMware and another different component. This solution has been succesfully tested in our lab environment. Preparations are in progress to roll out the solution to the production environment, including a rollback plan.

    Once a date has been chosen for this maintenance we will send out a maintenance announcement.

  • Our engineers have identified the issue and will begin with emergency maintenance efforts shortly. Degradation is still expected during this time.

  • Degradation is still expected. Our engineers are currently testing a possible fix.

  • Service only partially degraded, no direct critical impact though engineers are still working on the issue.

  • Our engineers are still troubleshooting the issue.

    • Wednesday 22nd, February 2023

    No incidents reported

    Tuesday 21st, February 2023

    US: Ashburn Backbone link between our Ashburn and Saint Denis datacenters is down

    At this moment we are experiencing problems with: Backbone link between our Ashburn and Saint Denis datacenters down

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and have reached out to our vendor for more information.

    Estimated time of repair: Unknown

    Impact: Due to the current incident on our backbone link between our Ashburn and Saint Denis datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our link has remained stable. Our vendor is hands-off.

  • Our link has been restored. We are still waiting to receive a hands-off from our vendor.

    • Monday 20th, February 2023

    No incidents reported

    Sunday 19th, February 2023

    No incidents reported

    Saturday 18th, February 2023

    No incidents reported