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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Maintenance
[Network Maintenance] Santiago Router Upgrade - October 9

We would like to notify you of upcoming network maintenance activities that will affect services in our Santiago datacenter. The network maintenance has been scheduled for October 9, 2024. 

Location: Santiago, Chile

Schedule:

Start time: October 9, 2024, 10:00 UTC

End time: October 9, 2024, 14:00 UTC

Planned downtime:

No impact expected (see below for details)

Reason for this maintenance:

We will be performing firmware updates on our routers to improve quality and ensure long-term reliability.

Expected impact:

No impact expected but there will be reduced redundancy during the maintenance window; routers will be upgraded one at a time to ensure minimum impact.

[Network Maintenance] Hong Kong – Switch Firmware Upgrade – October 21, 2024

We would like to notify you of upcoming network maintenance activities that will affect services in our Hong Kong datacenter. The network maintenance has been scheduled for October 21, 2024.

Location:

Hong Kong, Hong Kong

Schedule:

Start time: October 21, 2024, 22:00 UTC

End time: October 22, 2024, 01:00 UTC

Planned downtime:

approximately 30 minutes downtime expected (see below for details)

Reason for this maintenance:

In order to maintain the quality and reliability of our network, we will be upgrading the firmware of server-facing switches.

Expected impact:

A full outage of 30 minutes is expected during reboot of the virtual chassis.

[Network Maintenance] São Paulo Router Upgrade - November 6, 2024

Dear client,

We would like to notify you of upcoming network maintenance activities that will affect services in our São Paulo datacenter. The network maintenance has been scheduled for November 6, 2024.

Location: São Paulo, Brazil

Schedule: Start date/time of maintenance: November 6, 2024, 9:00 UTC End date/time of maintenance: November 6, 2024, 15:00 UTC Planned impact: Reduced network redundancy (see below for details)

Reason for this maintenance: In order to maintain the quality and reliability of our network, we will be upgrading the firmware of our routers.

Expected impact: Loss of network redundancy and increased latency is expected for part of the duration of the maintenance window.

Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

Past Incidents

Thursday 30th, May 2024

US: Santa Clara Backbone link between our Santa Clara and Hong Kong data centers down

At this moment, we are experiencing problems with: Backbone link between our Santa Clara and Hong Kong data centers.

The cause of the incident is currently: subsea cable outage

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Santa Clara and Hong Kong data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Our vendor has resolved an equipment failure and is hands-off.

    • Wednesday 29th, May 2024

    US: Chicago Backbone link between our Chicago and Dallas data centers down

    At this moment, we are experiencing problems with: Backbone link between our Chicago and Dallas data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Chicago and Dallas data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link has been restored. We have received the hands-off from our vendor.

  • A fiber cut has been identified.

    • Backbone link between our Warsaw and Moscow data centers down

    At this moment, we are experiencing problems with: Backbone link between our Warsaw and Moscow data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Warsaw and Moscow data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • We have received the hands-off from our vendor.

    • Tuesday 28th, May 2024

    Backbone link between our Madrid and Milan data centers down

    At this moment, we are experiencing problems with: Backbone link between our Madrid and Milan data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Madrid and Milan data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The link is back online and our vendor is hands-off.

  • Our vendor has identified a fiber cut. We will continue to provide updates. No ETA at this time.

  • This link has gone down again. We have contacted our vendor to further investigate. We will continue to update this status as we know more.

  • Our link has been restored. We are waiting for the hands-off.

  • Our third party vendor has identified a fiber cut. No ETR. We will continue to request updates from our vendor.

    • IT: Milan Backbone link between our Milan and Bucharest data centers down

    At this moment, we are experiencing problems with: Backbone link between our Milan and Bucharest data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Milan and Bucharest data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The long-distance network link between Novisad and Belgrade was affected by a fiber break. Connection has been restored.

    • Monday 27th, May 2024

    NL: Heerlen Backbone link between our Heerlen and Frankfurt data centers down

    At this moment, we are experiencing problems with: Backbone link between our Heerlen and Frankfurt data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Heerlen and Frankfurt data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Circuit is operational since 03:54 UTC.

    • Phone support Limited telephone availability

    Due to issues with our telephone system, our phone availability is currently limited. Our engineers are actively working to resolve the problem. We apologize for any inconvenience this may cause and appreciate your understanding.

  • Our phone system is fully operational again.

    • Sunday 26th, May 2024

    No incidents reported

    Saturday 25th, May 2024

    No incidents reported

    Friday 24th, May 2024

    No incidents reported

    Thursday 23rd, May 2024

    US: Newark Backbone link between our Newark and Toronto data centers down

    At this moment, we are experiencing problems with: Backbone link between our Newark and Toronto data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Newark and Toronto data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendors have given us the hands off and services has remained stable since.

  • There is a fibre dent discovered and the repair team are checking if a overall cable issue. Services are restored but not given the hands off yet and we will be monitoring this.

    • HK: Hong Kong Backbone link between our Mumbai and Hong Kong data centers down

    At this moment, we are experiencing problems with: Backbone link between our Mumbai and Hong Kong data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Mumbai and Hong Kong data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • As per the supplier, services were impacted due to the shunt fault in their subsea network between Songkhla and Cape D'Aguilar since 04:06 GMT on May 14, 2024. Same has been restored successfully & all traffic has been restored. This is a permanent fix & no services are now expected to be experience any further outage due to this fault.

  • Our vendor has informed us that the new ETR is October 7th, 2024.

  • Our vendor has notified us of a subsea fault. We will continually request updates for this fault. We hope this link will be restored soon.