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About This Site

Welcome to the status page of i3D.net. Any known issues affecting any of our services will be tracked on this page. Potential impact may vary from customer to customer depending on the systems or services impacted.

All times used on this page will be in the UTC timezone.

You can subscribe to receive an email as soon as a status update has been published. You may consult our Privacy Statement for more information on the processing of your personal data.

Please reach out to our support team through our website or support@i3d.net if you have any questions or need help.

We are also available 24/7 by phone on the following phone numbers:

+31 (0)10 890 00 70

1-800-482-6910

Stickied Incidents

Sunday 28th, April 2024

JP: Tokyo Backbone link between our Shanghai and Tokyo data centers down

At this moment, we are experiencing problems with: Backbone link between our Shanghai and Tokyo data centers.

The cause of the incident is currently: Unknown

We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

Estimated time of repair: Unknown.

Impact: Due to the current incident on our backbone link between our Shanghai and Tokyo data centers, users between these and surrounding regions may experience increased latency.

Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This was a result of a fiber cut repair being prepared.

    • Friday 19th, April 2024

    SG: Singapore Backbone link between our Paris and Singapore data centers down

    At this moment, we are experiencing problems with: Backbone link between our Paris and Singapore data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and Singapore data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor has identified the issue as a subsea fault at this time. They are in the process of getting the restoration team now.

    • Tuesday 5th, December 2023

    IN: Mumbai Backbone link between our Dubai and Milan data centers down

    At this moment, we are experiencing problems with: Backbone link between our Dubai and Milan data centers.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Dubai and Milan data centers, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • A subsea cable needs to be repaired.

    • Maintenance
    [Cooling Maintenance] Smartdc Rotterdam – May 27, 2024

    We would like to notify you of upcoming cooling maintenance activities that will affect services in our Rotterdam datacenter. The cooling maintenance has been scheduled to start on May 27, 2024.

    Location:

    Rotterdam, The Netherlands

    Schedule:

    Start time: May 27, 2024, 07:00 UTC

    End time: May 31, 2024, 16:00 UTC

    Planned downtime: No downtime expected (see below for details)

    Reason for this maintenance:

    During this maintenance we will be performing routine maintenance to the pumps of our cooling system.

    Expected downtime:

    No downtime is expected. During this maintenance you may see cooling temperature swings.

    Support: Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/

    [Network Maintenance] Mumbai – Network Router Integration – May 28, 2024

    We would like to notify you of upcoming server maintenance activities that will affect services in our Mumbai datacenter. The server maintenance has been scheduled for May 28, 2024.

    Location:

    Mumbai, India

    Schedule:

    Start time: May 28, 2024, 19:00 UTC

    End time: May 28, 2024, 22:00 UTC

    Planned downtime: no downtime expected (see below for details of impact)

    Reason for this maintenance:

    Mumbai routers will be integrated to our backbone, to improve latency and reliability.

    Expected impact:

    Latency may increase during this maintenance window.

    Support:

    Our support department will be open during the maintenance. More details about how you can contact our support can be found here: https://i3d.net/support/ 

    Past Incidents

    Monday 13th, March 2023

    US: Atlanta Backbone link between our Ashburn and Atlanta datacenters is down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved.

    • CA: Toronto Backbone link between our Chicago and Toronto datacenters down

    At this moment we are experiencing problems with: Backbone link between our Chicago and Toronto datacenters down.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: No ETR available at this time.

    Impact: Due to the current incident on our backbone link between our Chicago and Toronto datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident is resolved.

  • Our vendor reports they have a Failed Amplifier. They have located a spare and are awaiting field technicians to retrieve the spare.

    • UA: Kyiv Backbone link between our Kiev and Bucharest datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Kiev and Bucharest datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Kiev and Bucharest datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • this incident is resolved.

    • US: Ashburn Backbone link between our Atlanta and Ashburn datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Atlanta and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Atlanta and Ashburn datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved. Flap was caused by repairs on another link by vendor.

  • During the time period reported, vendor observed a 'line-side' disturbance between Ashburn VA and McLean VA. At this time vendor observe the span issues have been cleared. Their teams will continue to monitor this segment for any future disruptions and will address them should there be a re-occurrence.

    • Sunday 12th, March 2023

    FR: Paris Backbone link between our Paris and London datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Paris and London datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Paris and London datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Maintenance has been completed, and service is restored.

  • This was part of a on-going maintenance and will wait once over to confirm everything is running again.

    • Saturday 11th, March 2023

    JP: Tokyo Backbone link between our Los Angeles and Tokyo datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Los Angeles and Tokyo datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Los Angeles and Tokyo datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Link has been stable the last 24 hours.

  • Our link has been restored. We will monitor this link until we receive an update from our vendor.

    • Friday 10th, March 2023

    ONE Control Panel Multiple i3D.net services are experiencing issues

    At this moment, we are experiencing problems with: Our customer portals, API, ODP and our Ticket system

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: Our engineers are troubleshooting the issues at hand.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident multiple i3D.net services are experiencing issues such as our API, customer portals and ticketing system.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Thursday 9th, March 2023

    CA: Toronto Backbone link between our Toronto and Chicago datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Toronto and Chicago datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our Toronto and Chicago datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • Vendor's OSP team has reversed the work performed during the maintenance work last night, and services are now restored.

  • Vendor suspect that the fiber may have been taken down inadvertently under another maintenance and are working alongside with OSP to determine further action, updates are to follow.

    • Wednesday 8th, March 2023

    US: Ashburn Backbone link between our Saint-Denis and Ashburn datacenters down

    At this moment, we are experiencing problems with: Backbone link between our Saint-Denis and Ashburn datacenters.

    The cause of the incident is currently: Unknown

    We have taken the following actions to resolve the incident: We are currently monitoring the situation and are in touch with our vendor regarding status updates.

    Estimated time of repair: Unknown.

    Impact: Due to the current incident on our backbone link between our 1 and 2 datacenters, users between these and surrounding regions may experience increased latency.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • This incident has been resolved

    • Tuesday 7th, March 2023

    NL: Rotterdam Cooling system problems in Smartdc

    At this moment, we are experiencing problems with: Our cooling in our Smartdc datacenter

    *The cause of the incident is currently:*the old chillers weren't disconnected properly

    We have taken the following actions to resolve the incident: Our engineers are currently working to resolve the issue.

    Estimated time of repair: Unknown.

    Impact: Due to this incident your servers might experience a rise in temperature in all/ most suites

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Website i3D.net i3D.net is currently offline

    At this moment, we are experiencing problems with: our i3D.net website

    The cause of the incident is currently: server failing and being replaced with a vmware, an incident report will be made at some point

    We have taken the following actions to resolve the incident: Our engineers are currently working to resolve the issue.

    Estimated time of repair: Unknown.

    Impact: Due to this incident our i3D.net website is currently offline.

    Support: Our support department is available for more information and personal updates. New updates will be posted here. More details about how you can contact our support can be found here.

    Subscribe for the latest updates. You may consult our Privacy Statement for more information on the processing of your personal data.

  • The issue has been resolved. We are proceeding with watching its performance, and determine its stability.